Refund and Returns Policy

Last Updated: [02/08/2023]

Welcome to Faays.com! We’re here to make your shopping experience exceptional. Please take a moment to review our refund and returns policy.

7-Day Return Period

We understand that sometimes issues arise. That’s why we offer a 7-day return window from the date of purchase. If more than 7 days have passed, we regret that we can’t process returns or exchanges.

Eligibility for Return

To qualify for a return, the item must meet one of these conditions:

1. Damaged Condition: The item was received in a damaged state.
2. Wrong Product: You received a product that is different from what you ordered.

Exclusions

Items that are not damaged or incorrect are not eligible for return.

Required Documentation

To process a return, we require a receipt or proof of purchase. Please refrain from sending your purchase directly to the manufacturer.

Refund Process

Once we receive and inspect your returned item, you’ll receive an email confirming its arrival. We’ll also notify you about the approval or rejection of your refund.

For approved returns, the refund will be processed, and the credit will be applied to your original payment method within a specific number of days.

Late or Missing Refunds

If your refund hasn’t appeared, please:

1. Double-check your bank account
2. Contact your credit card company
3. Contact your bank

If you’ve followed these steps and still haven’t received your refund, please contact us at [Email Address].

Shipping Returns

To initiate a return, ship the product to [Physical Address]. You’re responsible for return shipping costs, which are non-refundable. If a refund is issued, the return shipping cost will not be covered.

Depending on your location, the time for your exchanged product to reach you may vary. For high-value returns, consider using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee receipt.

Need Assistance?

For any queries about refunds and returns, please contact us at info@faays.com.

Thank you for choosing Faays.com for your shopping needs!